Shipping policy

At Celenowear, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Destinations

Celenowear currently ships orders within the United States only.

We do not currently offer international shipping.

Order Cutoff Time

Our daily order cutoff time is 2:00 p.m. Eastern Time (ET), Monday to Friday.

Orders placed and paid for before the cutoff time on a business day will generally begin processing the same business day or the next one.

Orders placed after the cutoff time, or on weekends or holidays, will generally begin processing on the next business day.

Processing Time

Orders are generally processed within 1-2 business days after payment has been successfully confirmed.

During holidays, promotional periods, or periods of high order volume, processing may take additional time.

Total Estimated Delivery Time

Processing Time: 1-2 business days
Transit Time: 5-10 business days
Total Estimated Delivery Time: 6-12 business days, Monday - Friday

Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, high shipping volumes, or other circumstances beyond our control.

Shipping Cost

We offer free standard shipping on eligible orders within the United States.

If any applicable shipping charges apply to your order, they will be clearly displayed at checkout before you complete your purchase.

Shipping Carriers

We ship orders using trusted carriers such as USPS, UPS, FedEx, and DHL, or other regional carriers. The carrier used for your order is selected based on your delivery address and package details.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Track You Order

Please allow some time for the carrier's tracking system to update after your package has been handed over to the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

Shipping Address Restrictions

We ship to residential and business addresses within the United States, including all 50 states. Please check your address carefully before placing your order.

Some carriers cannot deliver to certain locations, such as PO boxes or military (APO/FPO/DPO) addresses, depending on the service used. If we cannot deliver to your address, we will contact you.

Multiple Packages & Split Shipments

If you order more than one item, your order may be shipped in separate packages. This may happen because of availability or fulfillment location. Each package may arrive on a different day and will have its own tracking information when available.

You will not be charged extra shipping for split shipments.

Shipping Delays

Although we work to provide reliable delivery, occasional delays may occur due to circumstances beyond our control.

These may include:

Severe weather
Carrier delays
Public holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete shipping information
Other unforeseen circumstances

If your order is delayed, please check your tracking information first. If you need additional assistance, contact our customer support team.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

You may request an order change or cancellation within 24 hours of placing your order. After 24 hours, we may be unable to make changes if your order has already entered processing or shipment.

Celenowear is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Undeliverable or Returned Packages

If a package is returned to us because of an incorrect or incomplete address, an unclaimed delivery, or a refused delivery, we will contact you to arrange a reshipment or a refund.

Additional shipping charges may apply for reshipment. Original shipping costs and any carrier return fees may be deducted from a refund.

Lost or Damaged Packages

If your package arrives damaged, is missing, or appears to have been lost during transit, please contact our customer support team with your order number and tracking information.

If an item arrives damaged, we may request photographs or additional information to help us review the issue.

We will review the situation and assist you with the appropriate next steps.

Order Changes & Cancellations

You may request an order change or cancellation within 24 hours of placing your order.

After 24 hours, your order may already have been processed or shipped, and changes or cancellations may no longer be possible.

If you need to make a change, please contact us as soon as possible.

Customs, Duties & Taxes

Because we ship within the United States only, no customs fees or import duties apply. Applicable sales tax, if any, is calculated and shown at checkout.